What are the emergency numbers?
Police/Fire/Ambulance: 911
Security: CSS Protective Services, 214-336-9673
After-hours maintenance: 972-820-8000
Do I have access to amenities that are not in my phase of the
complex?
All of our resort style amenities are available to every resident.
Do you have a referral program for friends and family?
Yes! We would love to have your friends and family as neighbors. Current residents who refer a friend receive a $150
rent credit after move-in. Ask any of our leasing agents for details on this program.
Where can I access free wireless internet at Austin Ranch?
Free Wi-Fi is available at the Dry Creek Lodge, The Lodge, The Ranch House, The Infinity Pool and the Dry Creek Lodge Pool.
How do I stay updated on events and happenings around Austin Ranch?
We have several ways to keep you updated - Like us on Facebook, Follow us on Twitter, visit our blog, or visit our Events Calendar.
What is your pet policy?
We accept dogs (certain breed restrictions apply), cats, fish and birds. You are limited to 2 total per apartment. A pet deposit applies, contact the leasing office for more information.
How likely is it that the issue with my bill is related to a faulty meter?
It is very unlikely that the problem that you are experiencing is a problem with your meter. The chance of a five-dial meter failing is less than one percent, and it is more likely to slow down than to speed up. It is very rare for a meter to register more usage than what is actually being used. More often the meter is misread, always check the reading yourself to make sure your bill is correct.
Why is my electric bill so high this month?
Changes in your energy use will cause your bill to increase. Some of the things you may want to consider that can impact your energy use are noted below.
- Weather: Extreme changes in the weather can more than double your electric usage in a month.
- Billing Period: The number of days in a billing period can vary from month to month.
- Holidays: Unexpected company, cooking and cleaning, lighting and decorations all add up where electricity is concerned.
What do I do if there’s a problem with my AC/Heater?
Turn off the unit and contact the office at 972-820-8000. An Austin Ranch maintenance staff member will come inspect the unit, check the coolant, heating coils, thermostat, and compressor. For after hours service, please choose the emergency maintenance option if you’re thermostat is reading 85 degrees and higher during the summer or 60 degrees and lower during the winter.
What efforts is Austin Ranch taking to go Green?
There is a recycling program for all neighborhoods within Austin Ranch. Our door-to-door Valet trash service will pick up your trash at designated times Sunday – Thursday. There are blue recylcling bags available at the Leasing Center at Dry Creek Lodge.
Are there any tips to Save Energy and Money?
Lighting
- Replace incandescent lighting with compact fluorescent bulbs. Compact fluorescents use 20 percent of the electricity and last 10 times longer.
- With compact fluorescent bulbs, it is best to only turn off lights if you will not be using them for more than 10 or 15 minutes. Constantly turning on and off compact fluorescent lights will significantly reduce bulb life.
- Reducing the wattage of incandescent bulbs in frequently used areas
AC/Heat
- Save considerable energy by turning your AC off (or setting the thermostat higher) when you are not at home
- During the summer months, set your thermostat at the highest comfortable setting. Austin Ranch recommends a setting of 78-80. You can save 7 to 10% on your cooling costs for each degree above 78.
- During the winter months, set your thermostat at the lowest comfortable setting. Austin Ranch recommends a setting of 68-70. You can save 7 to 10% on your heating costs for each degree below 70.
- Use ceiling or portable fans to supplement your air-conditioning in occupied rooms. Replace filters quarterly and do not block registers and return vents with furniture or drapes.
Daily Living
- Use flat bottom pans that match the size of your stove burners. Clean the oven when its still warm from cooking.
- Use a microwave oven when it will work just as well as another method.
- Run appliances like the dishwasher and washer/dryer only when full.
- Turn off appliances and lights when you arent using them.
- Turn off/unplug all small electrical equipment, such as radios, VCRs or TVs when not in use.
- Turn off the lights when leaving an empty room.
- Close your blinds during the day.
- Turn down your hot water heater.
- If you have a fireplace, close the damper when not in use.
